At CYL88, privacy is not merely a formality. This policy transparently explains how we collect, use, store, and protect your personal data — so you can play with peace of mind and full confidence.
All data transmitted between your device and cyl88's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions.
CYL88 only collects data that is strictly necessary to provide the best service. We do not request irrelevant information and do not retain data longer than necessary.
We are transparent about what data is collected, what it is used for, and who it is shared with — no confusing language or hidden terms.
As a cyl88 member, you have the right to access, correct, download, or request the deletion of your personal data at any time through our customer support.
The CYL88 Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
Your personal data will not be sold, rented, or transferred to any third party for marketing purposes without your explicit consent. This is our non-negotiable commitment.
Important Note: This Privacy Policy describes CYL88's privacy practices regarding the collection and use of your personal data when you use our website, mobile app, and services. By using the cyl88 platform, you agree to the terms set out in this Privacy Policy.
CYL88 ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy explains how we handle your personal data responsibly, transparently, and securely.
As an online entertainment platform operating in Malaysia, cyl88 is subject to the Personal Data Protection Act 2010 (PDPA), and we take this responsibility seriously. Every decision we make regarding your data is guided by three core principles: protection, transparency, and user control.
This policy applies to all registered members, guest users, and anyone who interacts with the cyl88 platform through any channel — including the main website at cyl88.ng, Android and iOS mobile apps, and our customer communication channels.
CYL88 collects your personal data across several categories depending on the type of interaction you have with our platform:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity | Full name, date of birth, gender, identification card number | Mandatory (KYC) |
| Contact | Email address, mobile phone number | Mandatory |
| Financial | Bank account details, deposit and withdrawal transaction records | Mandatory |
| Technical | IP address, device type, operating system, browser information | Automatic |
| Usage | Game history, betting preferences, session duration, pages visited | Automatic |
| Communication | Customer support logs, feedback, and complaints | Where applicable |
Important: CYL88 never stores credit card or debit card numbers directly. All payments are processed through licensed PCI-DSS compliant payment gateways.
Your data is collected through several different methods:
CYL88 uses your personal data solely for defined and lawful purposes:
We will not use your data for any purpose beyond those stated above without obtaining your consent first.
CYL88 does not sell your personal data to any party. However, in certain situations, your data may be shared with the following parties:
cyl88's Commitment: Your data will not be shared with advertisers, data brokers, or any third party for marketing purposes without your explicit consent. This is our unconditional commitment to every member.
CYL88 makes serious investments in security infrastructure to ensure your personal data is always protected:
While cyl88 takes all reasonable steps to protect your data, no system can guarantee 100% protection against all threats. We therefore encourage you to use a strong password and enable two-factor authentication (2FA) for additional security.
CYL88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:
As a cyl88 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
If any information is inaccurate or outdated, you have the right to request a correction.
You may request the deletion of your personal data when it is no longer required, subject to legal obligations.
You may object to the use of your data for certain purposes, including marketing communications.
To exercise any of these rights, please contact the cyl88 Privacy team via in-platform customer support or by email at [email protected]. We will process your request within 14 working days.
CYL88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are several types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the cyl88 platform.
In the course of operating the cyl88 platform, some data may be processed or stored on servers located outside Malaysia, primarily through international cloud computing service providers we use.
In all such cases, CYL88 ensures that such data transfers:
Cyl88's core infrastructure, including primary member data servers, is hosted at locations that comply with strict data security and privacy standards.
Cyl88 Platform only designed for users aged 18 and above. We do not knowingly collect any personal data from individuals below that age limit.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account. If you believe someone under 18 has registered on cyl88, please contact us immediately.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cyl88 handles your personal data, please contact us through the following channels:
We will respond to privacy-related enquiries within 14 working days. For more complex issues requiring in-depth investigation, we will notify you of any additional time that may be needed.
This Privacy Policy is subject to updates from time to time. Any material changes will be communicated to members via email or in-platform notification at least 14 days before the changes take effect.
Your trust is our priority. With a transparent Privacy Policy and industry-grade encryption, playing at cyl88 means your privacy is always protected.